Delete your account.

Request account deletion

If you want to permanently delete your RootPlus account, you can initiate a deletion request using the method below.

The button above opens your email application and prepares an account-deletion request to privacy@rootplus.eu.

Delete your account from the RootPlus app

If your installed version of RootPlus includes direct account deletion, you can also initiate deletion from within the application.

For security reasons, RootPlus may require you to authenticate again before an account-deletion request is accepted.

If the Delete Account option is not yet available in your installed version, use the email deletion method above.

What will be deleted

Following a valid account-deletion request, RootPlus will delete or irreversibly anonymise personal data associated with your account where deletion is required by applicable law and the data is no longer required for a lawful purpose.

Depending on the RootPlus services you have used, this may include:

• your RootPlus account and account identifier;
• account email address and authentication-related account information;
• saved vehicle profiles and associated settings;
• saved user preferences;
• server-side personal information associated with your RootPlus account;
• other account-related personal data that we are not required or permitted to retain.

Information that may be retained

Account deletion does not necessarily require immediate deletion of every record connected with your previous use of RootPlus.

To the extent permitted or required by applicable law, Hanna Pixels d.o.o. may retain limited information where reasonably necessary for:

• tax, accounting and financial record-keeping obligations;
• compliance with legal or regulatory obligations;
• preventing, detecting or investigating fraud, abuse or security incidents;
• resolving disputes;
• establishing, exercising or defending legal claims;
• demonstrating previous transactions or subscription entitlements where legally necessary;
• complying with lawful requests from courts, regulators or competent authorities.

Any retained information will be limited to what is reasonably necessary for the applicable lawful purpose and retained only for as long as required or permitted under applicable law.

Backups

Personal data deleted from active RootPlus systems may temporarily remain in routine backup copies.

Such residual copies may remain until the relevant backup is overwritten or expires as part of our ordinary backup lifecycle.

Backup copies retained after a deletion request are not intended to be restored for ordinary business use except where restoration is required for disaster recovery, security, legal compliance or another lawful purpose.

Local data on your device

Deleting your RootPlus account may not automatically erase every file stored locally on your device.

Depending on your device and RootPlus configuration, local information may include:

• downloaded offline maps;
• cached application files;
• locally stored preferences;
• Dashcam recordings;
• files you exported or saved outside RootPlus.

You may need to remove such files yourself, clear application storage or uninstall RootPlus.

Subscriptions are separate

If you purchased a RootPlus subscription through Google Play, Apple App Store or another marketplace, you may need to cancel that subscription separately through the applicable store.

Hanna Pixels d.o.o. may not have the technical or legal ability to cancel a marketplace subscription on your behalf.

Data held by third parties

Some independent third-party providers may process information in connection with RootPlus under their own legal obligations, privacy policies or platform terms.

Deleting your RootPlus account does not necessarily delete information independently held by:

• Google Play;
• Apple App Store;
• payment providers;
• other independent third-party services.

Where an independent third party acts as a separate data controller, requests concerning information held independently by that provider may need to be directed to that provider.

Verification and security

Account deletion is permanent and may result in loss of account information, settings, saved data and access to account-specific RootPlus functionality.

To protect users against unauthorised deletion, we may reasonably verify that the person requesting deletion is authorised to control the account.

Verification may include confirming control of the email address associated with the account or another reasonable authentication step.

We will not require more information than reasonably necessary to verify the deletion request.

Processing time

Valid deletion requests will be processed within the period required by applicable law.

Processing may take longer where legally permitted, for example where additional identity verification is reasonably required, where a request is unusually complex, or where particular information must be retained under applicable law.

Where required, we will inform you about relevant delays or additional information needed to process your request.

Effect of deletion

Once deletion has been completed, your RootPlus account may no longer be recoverable.

You may lose access to:

• saved account settings;
• vehicle profiles;
• account-specific preferences;
• subscription entitlements associated only with the deleted RootPlus account;
• other information associated with that account.

If you later create a new RootPlus account, previously deleted account information may not be restorable.

Fraudulent or abusive deletion requests

We may refuse, pause or request additional verification for a deletion request where reasonably necessary to prevent fraud, unauthorised account access, abuse, security incidents or unlawful activity.

Nothing in this section limits a user's mandatory data-protection rights.

Your data-protection rights

Account deletion is separate from other rights you may have under applicable data-protection law.

Where the General Data Protection Regulation (GDPR) applies, you may also have rights including access, correction, restriction, objection, portability and erasure in the circumstances provided by law.

For more information, see the RootPlus Privacy Policy .

Need help?

If you are unable to initiate deletion, cannot access your account, have lost access to your account email address or need assistance with an account-deletion request, contact us.